At LoverSource.com, we are proud to bring you the lowest prices on the web. If you find a lower price, for an adult toy, at any competitor site, we will beat their price. Please give us a call, at 866-611-1659, and we will verify the competitor price, as well as place the order for you.
We make every effort possible to assure your confidence as well as give you an excellent customer experience. All packages are shipped in discreet, plain brown packaging, for ultimate privacy and protection.
Cancellation Policy:
Once you submit an order, your credit/debit card will be automatically charged. Our ordering process is expedited, and your order will be immediately sent to processing & shipping. Due to the high volume of orders we receive, we will be unable to cancel an order after it has been submitted. Please remember to order items carefully.
Return and Exchange Policy:
We return, or exchange, for STORE CREDIT only, so please order carefully. To ensure the safety and health of our customers, we do not accept returns or exchanges on items that can constitute a health risk, or any item that comes into contact with ANY bodily fluid such as semen, saliva, urine, blood, etc. Once these items leave our warehouse, we consider them to be used and non-resellable.
Non-Returnable items include, but are not limited to:
- ANY Vibrator, Dildo/ Dong
- ANY item that is inserted into the penis, vagina or anus.
- ANY enema kits.
- ANY sound set.
- ANY item that breaks the surface of the skin.
- ANY gag/dildo combination.
- ANY mouth gag.
- ANY chastity device
Many products are guaranteed, by LoverSource, for 30 days from the invoice date. If any product is found DEFECTIVE within that 30 day period, please contact us for an exchange. We will exchange ANY defective item for that same item only.
- We will be glad to exchange NON-DEFECTIVE items that do not constitute a health risk for 30 days from the invoice date. All NON-DEFECTIVE returns will be issued Store Credit for the amount of the item. For NON-DEFECTIVE item returns, purchased with a "Free Shipping" offer, the actual shipping costs will be deducted from the credited amount.
- The customer is responsible for the cost of all shipping charges, accept for defective items. LoverSource will be responsible for the shipping cost of the replacement item to the customer only.
How to arrange your return or exchange:
1) Please contact LoverSource at http://www.loversource.com/contact.html, or 1-866-611-1659 to obtain approval for your exchange. We will NOT accept returns without an RMA (Returned Materials Authorization) number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
2) All products returned must be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
For all orders, please allow up to 2 weeks to receive your refund.
If you have any questions or concerns about return or exchange please contact our Customer Service at 866-611-1659, or submit an email to us at http://www.loversource.com/contact.html
EXPEDITED 2ND DAY SHIPPING:
If you choose the 2nd day, expedited shipping option, please note that this does include the handling and processing time. Most orders, placed before 12:00pm, will most likely be shipped the same day, excluding weekends. Furthermore, some orders may require additional handling and processing time, as well as possibly be out of stock. Please note that the 2nd day expedited shipping is two days from the day the product is actually shipped.
UNABLE TO DELIVER
If a package can not be delivered by the shipping carrier and is returned to us, you will be contacted to determine if you want the item re-shipped. If you want the item reshipped, you must pay the reshipping cost. If you would like a refund, you will be refunded minus the original cost of shipping.
SUBSTITUTIONS
Within 15 days of purchase, if you'd like to return an item for a similar item of the same value, this can be done as long as the item is returned to us UNOPENED and UNUSED. Once we've received the returned item we will ship the substitute item to you. Please note: your credit card will be charged for shipping the substitute item.
FREQUENTLY ASKED QUESTIONS
Q - What if I ordered the wrong item? Can I return it for the item I want?
A - Yes...
Within 15 days of delivery, if you'd like to return an item for a similar item of the same value, this can be done as long as the item is returned to us UNOPENED and UNUSED. Once we've received the returned item we will ship the substitute item to you. Please note: your credit card will need to be charged for shipping the substitute item. Before your substitution, you will need to request an RMA number, as well as pay for the additional shipping via our checkout system.
Q - What if I don't like the item I ordered after trying it? Can I return the item? Can I replace it for an item I like?
A - Unfortunately, due to the nature of the products, we can not accept returns for an item once it has been opened, unless the item was defective upon delivery.
Q - What if you ship me the wrong item?
A - Return the item (unopened and unused) in the box and the packaging that it was delivered in and give us a call. Once notified, we'll call FedEx for a pickup on the next business day.
Once we receive the item, we will ship the new item at no cost to you or we will issue a refund.
Q - What if an item is damaged during shipment?
A - Keep the damaged item in the box and the packaging that it was delivered in and give us a call. Once notified, we'll call the shipping carrier to file a claim.
Q - What if my order is delivered, but is stolen from my address before I get it?
A - We will re-ship the item AFTER the shipping carrier investigates and approves the claim.
1. Call us and we will file a claim with the shipping carrier.
2. Once the shipping carrier has investigated the theft and approved the claim, we will ship the item again.
WARNING: Claims found to be fraudulent will be aggressively investigated and prosecuted. In some cases fines will be assessed and/or criminal prosecutions will be initiated.
Q - What if I want to cancel my order after it has been shipped?
A - Once an order has shipped it cannot be canceled or refunded until the item is returned to us UNOPENED and UNUSED. You can refuse delivery or ship the item back to us. Please be aware you would be responsible for the return postage, the original shipping cost and a handling fee of $4.50. Once we've received your return, your order would be credited minus any shipping and handling cost.
*Important Disclaimer: Although we are generally willing to beat any competitor prices, not all items in our inventory are subject to our lowest price guarantee. Closeout items, on competitor sites, are not included in our lowest price guarantee
