FAQ Page

Q - What if I ordered the wrong item? Can I return it for the item I want? A - Yes. Within 15 days of delivery, if you'd like to return an item for a similar item of the same value, this can be done as long as the item is returned to us UNOPENED and UNUSED. Once we've received the returned item we will ship the substitute item to you. Please note: your credit card will need to be charged for shipping the substitute item. Before your substitution, you will need to request an RMA number, as well as pay for the additional shipping via Yahoo! checkout system.

Q - What if I don't like the item I ordered after trying it? Can I return the item? Can I replace it for an item I like? A - Unfortunately, due to the nature of the products, we can not accept returns for an item once it has been opened, unless the item was defective upon delivery.

Q - What if you ship me the wrong item? A - Return the item (unopened and unused) in the box and the packaging that it was delivered in and give us a call. Once notified, we'll call FedEx for a pickup on the next business day. Once we receive the item, we will ship the new item at no cost to you or we will issue a refund.

Q - What if an item is damaged during shipment? A - Keep the damaged item in the box and the packaging that it was delivered in and give us a call. Once notified, we'll call the shipping carrier to file a claim.

Q - What if I find a better price on the item I ordered? Can I send it back for a refund? A - Yes. You must return the unwanted item in new condition with the original packaging UNOPENED and UNUSED. You must return the unwanted items AT YOUR COST. Once we receive the returned package, your order will be refunded minus the cost of shipping and a handling fee of $4.50.

Q - What if my order is delivered, but is stolen from my address before I get it? A - We will re-ship the item AFTER the shipping carrier investigates and approves the claim. 1. Call us and we will file a claim with the shipping carrier. 2. Once the shipping carrier has investigated the theft and approved the claim, we will ship the item again. WARNING: Claims found to be fraudulent will be aggressively investigated and prosecuted. In some cases fines will be assessed and/or criminal prosecutions will be initiated.

Q - What if I want to cancel my order after it has been shipped? A - Once an order has shipped it cannot be canceled or refunded until the item is returned to us UNOPENED and UNUSED. You can refuse delivery or ship the item back to us. Please be aware you would be responsible for the return postage, the original shipping cost and a handling fee of $4.50. Once we've received your return, your order would be credited minus any shipping and handling cost.

Q - What if an item is placed on backorder? A - If any item in your order is placed on backorder, your entire order will be placed on hold until the item is available for shipment. Once we receive the item that was backordered, your entire order will be shipped. If a backordered item is not expected to be delivered to us within 5 days of order date, the customer will be contacted to cancel the order or ship the items that were not backordered.